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The Customer Relationship Intelligence Framework is a unique and practical method for frontline employees to improve individual customer profitability and retention. Sales, customer service, and marketing professionals are empowered through the CRI Framework to make an ongoing impact that is readily visible and highly appreciated by executives. This fully customizable solution is a proactive customer advocacy method and an important component of customer experience management.
Lynn Hunsaker, President, ClearAction, LLC
Past President, Silicon Valley American Marketing Association
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